Your booking
We reserve the right to accept or decline bookings entirely at our discretion.
Your contract with us will begin when we issue you with your booking confirmation. Your contract with us will be on the terms set out in these terms and conditions.
All bookings are formally confirmed when we issue you with your booking confirmation. Your booking confirmation will set out the accommodation you have booked, the dates of your booking, the number of guests and the total amount paid for your booking. We will issue you with your booking confirmation by email.
You, as the person making the booking, will be responsible for all members of your party. You, as the person in charge of your party, must be at least 18 years old at the time of booking.
Children under the age of 18 must be accompanied by an adult.
We can only discuss your bookings (including any changes) with you, we cannot discuss the booking with another member of your party unless you give express consent for us to do so.
Standard Cancellation Policy
Guest can cancel the reservation free of charge 7 days or more before arrival. If canceled less than 7 days before arrival, guest will be charged 40% of the accommodation amount. If guest does not show up, he will be charged total accommodation amount. After confirming the reservation, guest pays 40% of the reservation amount. Guest pays the rest of 60% of the reservation amount during stay.
Visitor standards and behaviour
You must only use the accommodation for the purposes of your holiday. You must not use the accommodation for any other purpose, including without limitation for any business purposes, without our prior written consent.
You must keep the accommodation and any contents clean and tidy and leave them in the same condition as when you arrived.
You must not use the accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
Smoking is only permitted in designated places on the site. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke on any part of the site or inside your accommodation that is not a designated smoking space. You and your party must not use candles, tea-lights, fireworks or Chinese lanterns at your accommodation.
You and your party may only use a barbeque on site if it is provided by the site and is located by the site. Use of other barbecue facilities is prohibited. You and your party must not use barbeques, gas stoves, or other naked flames and cooking equipment inside any accommodation or on the site, unless it is provided as part of the accommodation offer.
Dogs are permitted on our site; but you must notify us at the time of booking if you wish to bring a dog with you. At our discretion, we may limit the size or number of dogs allowed per booking. Pets must not be left unattended in the accommodation and are not permitted to use the pool.
Flying of drones at the accommodation is not permitted
The use and storage of firearms or weapons is not permitted in any part of the accommodation or on the site, or in cars parked at the site.
Maximum occupancy for your Accommodation
You must ensure that the maximum number of persons occupying the accommodation does not exceed the maximum occupancy limits set out at the time of booking. You must not bring additional camp beds to the accommodation.
We set maximum occupancy limits in line with the facilities, space and equipment available at the site and to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the site (without any compensation or refund) if you exceed the maximum occupancy limits as described in this section.
Damage to the Accommodation or its contents
If you discover that anything is missing or damaged on arrival at your accommodation you must notify us immediately. If you do not notify us we will assume that you caused the relevant damage or loss.
You will be responsible for the cost of any damage to the accommodation or its contents caused by you or by any member of your party or animal brought with you.
If you have a problem or complaint
We take care to ensure that our accommodation and site are of a high standard. However, if you have any problems with your accommodation or the site, please contact us immediately and give us the opportunity to resolve it.
Our rights of access
Our staff or contractors may need to access your accommodation if there is an unforeseen problem, to investigate an incident you have raised, or to perform certain routine checks. If this happens, we’ll do our best to let you know in advance of the date and time that we will need access.
If we do need to access your accommodation for any reason, we’ll always try to access the property at reasonably convenient times (other than in the event of an emergency).
Some practical information for your stay
Your check-in and departure times will be set out in your booking confirmation.
If you believe you have left any of your possessions behind at your accommodation, please contact us as soon as possible. We will make all reasonable efforts to return property.
Our site is in a rural area, and it is important that you and your party do not interrupt or endanger the livelihood of those working on the surrounding land.
Wildlife is present at our site. We request that wildlife and other animals are not interfered. Any disturbance caused by wildlife should be reported to us immediately and reasonable steps will then be taken to assist.
Data Protection
We will process your personal data provided as part of this activity in order to communicate with you about your booking and, from time to time, request feedback which will enable us to improve your future experience with us.
For more information about how we are processing your personal data, please see our Privacy Policy on our website at www.glampingvilatrilogy.com/privacy-policy.
If you wish to change the way we communicate with you at any time, you can send an e-mail to [email protected]